Privacy Policy

Who we are

Shipix is a courier and cash-on-delivery service operating in Cairo, Egypt — we handle pickup and delivery of parcels for individual customers and businesses, using our own fleet of riders. This policy explains how we collect, use, and share information when you use our website, rider app, or delivery services.

Information we collect

If you're a customer or a delivery recipient

• Name, phone number, and email address
• Pickup and delivery addresses, and a description of the parcel
• Precise location (latitude/longitude) — only if you choose to pin your location on the map when booking, or share your location from the tracking page or via WhatsApp
• Cash-on-delivery details (amount due and amount actually collected)
• A delivery photo or signature, captured by the rider at the time of delivery

If you're a business account

• Business name, account email, and password (stored hashed, never as plain text)
• Your customers' shipment details, submitted via a bulk-upload CSV or API
• Any API keys you generate for your account
• Subscription and billing details, with payments processed via Stripe

If you're a rider

• Name, phone number, email, and the district you work in
• A copy of your ID and driving license, submitted when you apply
• Your live location while using the rider app — shown to Shipix operations on the fleet map, and to a recipient on their own shipment's tracking page while it's out for delivery
• Your delivery history, earnings, and payout records

Automatically collected

• A session cookie that keeps you logged in
• IP address and basic technical data in server logs, for security and abuse prevention

WhatsApp messages

If a delivery recipient's phone number is on file, we use Meta's WhatsApp Business Platform to send them an automatic confirmation message once their shipment is approved. This means their phone number is shared with Meta in order to deliver that message.

If the recipient replies to that message or shares their location through WhatsApp, we receive that reply or location through WhatsApp in order to update their shipment's details — for example, to confirm a delivery address.

WhatsApp's own handling of your data is also governed by Meta's own privacy policy.

How we use your information

• To carry out pickups and deliveries, and calculate price and distance
• To track cash-on-delivery status, and reconcile amounts with riders and businesses
• To send shipment updates by email or WhatsApp
• To show a rider's location on a map — to Shipix operations, and to the recipient while their delivery is actually in progress
• To respond to support inquiries
• To keep the platform secure and prevent fraud or abuse
• To comply with legal obligations

We do not sell your information to third parties for advertising, and we never will.

How we share your information

• The rider assigned to a shipment — sees the recipient's name, phone number, and delivery address in order to complete the delivery.
• Meta (WhatsApp) — as described above, to deliver shipment update messages.
• Stripe — to process delivery-fee or subscription payments; your card details are handled directly by Stripe and we never see them.
• Mapping service providers — address text is sent to free, open-source geocoding and routing services (such as OpenStreetMap) to locate an address and calculate driving distance.
• Hosting and infrastructure providers — who run the servers this platform runs on.
• Legal authorities — if we're legally required to.

Data retention

We keep shipment records for as long as they're needed for accounting, operational, and legal record-keeping. If you'd like to request deletion of your personal data, contact us as described below — records tied to an actual payment transaction may need to be retained longer for accounting and legal reasons.

Security

All traffic between your browser and our site is encrypted via HTTPS. Passwords are stored hashed, never as plain text. Access to admin data is limited to our operations team, and each team account has permissions scoped to its role.

Your rights and choices

You can ask us at any time to:

• Give you a copy of the data we hold about you
• Correct any inaccurate data
• Delete your data, except for what we're required to keep for legal or accounting reasons

Reach out at the email below and we'll respond.

Cookies and sessions

We use one essential cookie to remember that you're logged in — no advertising or third-party analytics tracking cookies. Your language preference (Arabic/English) is stored locally in your browser.

Children's privacy

Our services are directed at adults using a delivery or cash-on-delivery service. We don't knowingly collect information from anyone under 18.

Changes to this policy

If we make a material change to this policy, we'll update the "Last updated" date at the top of this page.

Contact us

For any privacy question, or to request access to or deletion of your data: